Terms of Service

By booking or participating in any session, service, or program with Recoverly, you agree to the following terms and conditions:

1. Services Provided

Recoverly offers fascial stretch therapy, mobility coaching, massage therapy, and related wellness services, both in-gym and mobile/in-home. Services are subject to therapist availability and may be updated or modified at our discretion.

2. Payment & Packages

All sessions must be paid in full at the time of booking unless otherwise agreed in writing.
Multi-session packages must be used within 6 months of purchase unless specified differently in the offer.
Packages and sessions are non-transferable and non-refundable except where required by law.

3. Cancellations & Rescheduling

Please refer to our Cancellations + Rescheduling Policy below for details.

4. Client Responsibility

Clients must disclose any injuries, medical conditions, or limitations before participating.
Clients participate at their own risk and are responsible for following therapist instructions to prevent injury.
Recoverly reserves the right to refuse service if it is deemed unsafe to proceed.

5. Liability Waiver

By booking with Recoverly, you acknowledge and agree that participation involves inherent risks. Recoverly, its therapists, and affiliates are not liable for any injury, illness, or damages arising from participation in our services.

6. Mobile & In-Home Services

For mobile or in-home services, clients must provide a safe and suitable environment. Recoverly staff may refuse service if the location is deemed unsafe or inappropriate.

7. Changes to Terms

Recoverly reserves the right to update or modify these Terms of Service at any time. Continued use of our services constitutes acceptance of any updated terms.

Cancellations + Rescheduling – Recoverly

At Recoverly, we respect your time and ask the same in return.

Cancellations & Reschedules

  • A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.

  • Sessions canceled or rescheduled with less than 24 hours’ notice will be charged 50% of the session fee in addition to any amount already paid, to preserve your slot.

  • No-shows (missed appointments without notice) will be charged the full session fee.

Late Arrivals

  • Please arrive on time to receive the full benefit of your session.

  • Late arrivals will not extend your session time, and the full session fee will still apply.

Emergencies

  • We understand that life happens. In the event of a true emergency, please reach out as soon as possible — exceptions may be made at our discretion.